Develop and manage all enterprise customer services including IP PBX, Centrex, Enterprise Wireless, Data Equipment and Ethernet data access. Develop strategic product / service that are market driven that will benefit the company and clients. I have lead new service introduction process for new product / services. Develop and overview all processes associated with the new service such as; economic analysis, pricing model, internal and external processes, support mechanism, training and all marketing collaterals. Develop and drive new product and service for the enterprise market segment. Develop comprehensive business cases that are presented to the executives and customers. Technology needs assessment and solutions for the enterprise segment customers. Develop pricing model and strategy for new product and service. Financial analysis to forecast revenue and minimize losses for product / service. Yearly forecast, general ledger; monthly adjustment, revised forecast, credit. Distributors relationship development and management. Comprehensive sales support; needs analysis, customer presentations, sales collateral, contract negotiations, service level agreements, and support for order process. Develop and modify government contracts, increase business relationship and influence key decision makers for new IT solutions. Understanding of ICT policies Develop marketing campaign to increase revenue for a specific product / service. Process clarification and modification, work cross departmentally with sales, engineering and operations. Collaborative work with the engineering team for RFP responses to ensure consistency with pricing, technology. Billing corrections, credit requests and revenue assurance follow up.

Developed and managed existing accounts with a focus on the energy companies and governments. Increased larges sales and new accounts by developing values added IT solutions for enterprise customers. Conducted needs assessment, managed and developed new accounts by developing new business relationship with key decision makers. Exceeded my revenue target every year and averaged top 3 during my tenure. Developed and managed strategic accounts in the energy sector and government. Developed and managed new accounts through strategic partnership and public relations. Performed need analysis to understand customer IT requirement to develop the solutions. Identified new opportunities within assigned accounts. Account presentation for large enterprise customers to propose and drive new opportunities. Sell/develop large proprietary telecommunication solutions. Established and reinforced business relationship with my account base and new accounts. Contact strategic account on a regular basis to promote new value added services. Tailored telecommunication needs and requirement to customer specifics. Established a productive relationship with the engineer group to develop telecom solution. Conduct audit to large company to consolidate/correct their telecom invoice. Worked collaboratively with consultants and all stakeholders involved in the project. Established excellent relationship with the operational and engineering team. Set company and personal goals with my direct supervisor.

Technology Management, MBA

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